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Last updated: [Oct 2025]

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1. About Us

Hiscox Music Co (“we”, “our”, or “us”) is the trading name of Hiscox Distribution Ltd, a company registered in England and Wales (Company No. [insert]) with its registered office at [insert address].

We are the exclusive UK distributor of Hiscox Cases and retail a curated selection of musical accessories, pedals and related products through our website, showroom and live events.

 

Email: info@hiscoxmusic.com
 

2. Scope of These Terms

These Terms apply to purchases made by individual consumers via our website, in-store or at events.
They do not apply to business-to-business (trade) sales, which are covered under separate Trade Terms.

 

3. Ordering

• Orders may be placed online, by phone or in person.
   

• An order confirmation acknowledges receipt but not acceptance.
   

• A binding contract is formed only when we dispatch your goods or hand them to you in person.
   

• We may decline or cancel any order before dispatch if an item is unavailable, mispriced or suspected of fraud.
   

4. Pricing and Payment

• All prices shown include UK VAT (where applicable).
   

• Payment is required in full at checkout or at the point of sale.
   

• We accept the payment methods displayed at checkout.
   

• Prices and availability are subject to change, but confirmed orders will not be affected.
   

5. Delivery

• Delivery charges and estimated lead times are displayed at checkout.
   

• Delivery is to UK addresses only unless otherwise agreed.
   

• We aim to dispatch stock items within 1–3 working days of order confirmation.
   

• Delivery times are estimates only. We cannot be held liable for courier delays.
   

• Risk passes to you on delivery; ownership passes once full payment clears.
   

6. Click & Collect / In-Person Sales

Please retain your receipt as proof of purchase. In-person sales are covered by your statutory consumer rights and our returns policy below.

 

7. Returns and Refunds

7.1 Change of Mind (Online Orders)

• You have 14 days from receiving your order to cancel under the Consumer Contracts Regulations 2013.
   

• Notify us in writing within that period.
   

• Goods must be unused, in original packaging and returned at your cost (unless faulty).
   

• Refunds are processed within 14 days of receiving and inspecting the return.
   

7.2 Faulty or Damaged Items

• Please inspect your delivery immediately on arrival.
   

• If any item is damaged in transit or incorrect, notify us within 48 hours of delivery with photos and order details so that we can raise the issue with the courier.
   

• Faulty items discovered later should be reported as soon as possible and within a reasonable time.
   

• We will repair, replace or refund in line with the Consumer Rights Act 2015.
   

• Hiscox Cases are also covered by the manufacturer’s standard warranty (see section 8).
   

8. Warranty

All Hiscox Cases include the manufacturer’s warranty against defects in materials or workmanship.
Other products carry their own manufacturer warranties.
This does not affect your statutory rights.

 

9. Custom / Personalised Items

Products made or modified to your specification including logo-moulded or custom-built cases are non-returnable unless faulty.
Lead times for these items will be confirmed at the point of order, and once production begins the order cannot be cancelled or refunded.

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10. Product Descriptions

We take care to ensure all product descriptions, images and specifications are accurate, but small variations (e.g. colour or finish) may occur.
If a material error is found, we will contact you before fulfilling the order or cancel it if necessary.

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11. Privacy

We value your privacy and handle your data in accordance with UK data-protection law.
A full Privacy Policy explaining what data we collect and how we use it will be published on our website.
We do not store your payment card details.

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12. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control such as courier disruption, strikes, extreme weather or supplier shortages.

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13. Governing Law

These Terms are governed by the laws of the United Kingdom.
Consumers resident in England, Scotland or Northern Ireland will have their local mandatory rights protected and may bring claims through their local courts.

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14. Contact Us

For any questions regarding these Terms or your order:
📧 info@hiscoxmusic.com